Pengaruh Implementasi Total Quality Management Terhadap Kinerja Bank Umum dengan Budaya Organisasi dan Sistem Penghargaan sebagai Variabel Moderasi

Angela, Aurora (2014) Pengaruh Implementasi Total Quality Management Terhadap Kinerja Bank Umum dengan Budaya Organisasi dan Sistem Penghargaan sebagai Variabel Moderasi. Jurnal Akuntansi, 6 (2). pp. 1-20. ISSN 2085-8698

Text 72. Aurora_Implementasi Total Quality Management Terhadap Kinerja Bank Umum dengan Budaya Organisasi dan Sistem Penghargaan sebagai Variabel Moderasi.pdf - Published Version Restricted to Registered users only Download (969kB)

Abstract

The purpose of this research is to examine the effect of Total Quality Management (TQM) implementation on bank’s performance and the effect of TQM implementation on bank’s performance when moderated by cultural organization and reward system. This research has been done by surveying commercial banks which are located in Bandung. Respondents of this research are middle managers of the bank. Simple Linier Regression Analysis have been used to analyzed and test the null hypothesis in order to examine the effect of TQM implementation on bank’s performance. Moderated Regression Analysis (MRA) is also used to analyzed and test the null hypothesis in order to examine the effect of TQM implementation on bank’s performance when moderated by cultural organization and reward system. The results show that TQM implementation has a positive effect on bank’s performance. Cultural organization as a moderating variable, has a positive effect on the relation between TQM implementation and bank’s performance, and reward systems is a moderating variable, has a positive effect on the relation between TQM implementation and bank’s performance.

Item Type:	Article
Uncontrolled Keywords:	Total Quality Management (TQM), Cultural Organization, Reward System,and Bank’s Performance
Subjects:	H Social Sciences > HG Finance
Divisions:	Fakultas Ekonomi > S-1 Akuntansi
Depositing User:	admin LPPM
Date Deposited:	04 Jan 2018 06:01
Last Modified:	04 Jan 2018 06:01
URI:	http://repository.lppm.maranatha.edu/id/eprint/404

Actions (login required)

View Item